Refund policy

Refund & Exchange Policy

At Decor Vibes, we take pride in creating high-quality products and ensuring they arrive safely to our customers.

Custom & Personalized Products

All custom or personalized products are final sale and are not eligible for refunds or exchanges.

If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with clear photos of the damage and packaging. We will gladly send a replacement at no additional cost.

Returns & Exchanges – Non-Custom Products

We accept returns and exchanges on all non-custom products.

Before placing your order, we strongly recommend reviewing product dimensions and sizing carefully to ensure the item fits your space and expectations.

Customers are responsible for:

• Return shipping costs
• Properly packaging the product for return
• Ensuring the product is returned undamaged and in its original condition

Returns or exchanges may be refused if the item arrives damaged due to improper packaging or handling during return shipping.

Return Address

Decor Vibes
Unit E30 - 260300 Writing Creek Crescent
Balzac, AB T4A 0X8
Canada

Please contact us before returning any item to receive return instructions and approval.

Important Notice

We appreciate your support and understanding as each piece is carefully prepared to maintain the quality and standards of Decor Vibes.